Refund & Returns Policy

Last updated: 28 July 2026

We want you to be genuinely happy with your Gymfindshub gear. If something isn't right, we'll put it right — and we won't make you fight for it.

Everything below sits on top of your legal rights. Nothing in this policy takes those rights away.

How to start a return

Start with our returns & refunds form — it asks a few quick questions so we can help you faster. Prefer email? Write to support@gymfindshub.com. Either way, please don't send anything back until you've heard from us.

Tell us your order number and what's wrong. We'll reply within 2 working days with return instructions and the correct return address for your item.

Please don't post anything back before you've heard from us. Our fulfilment is handled through supplier warehouses, and different products go to different places — an unannounced parcel sent to the wrong address may not reach us, and we can't refund what we never receive.

Your 14-day right to change your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you're a consumer in the UK you have the right to cancel your order for any reason — you don't need to give one.

• You have 14 days from the day you receive your goods to tell us you're cancelling.
• Once you've told us, you have a further 14 days to send the goods back.
• We'll refund you within 14 days of receiving the goods back, or within 14 days of you giving us proof that you've sent them — whichever happens first.
• Your refund includes the standard delivery charge you originally paid. If you chose a more expensive delivery option, we refund the standard rate.

To cancel, email support@gymfindshub.com with your order number and a clear statement that you're cancelling. A short message is enough.

Return postage. For a change-of-mind cancellation, you pay the cost of returning the goods to us. We'll tell you where to send them and, where we can, we'll offer you the cheapest sensible option.

Condition affects your refund. You're welcome to open the box and check the item over exactly as you would in a shop — that never affects your refund. Beyond that, we may reduce your refund to reflect any loss in value: an item returned unused and complete, with all parts and packaging, gets a full refund; one that comes back used, incomplete or no longer resaleable as new gets a partial refund reflecting what it's now worth. We'll always show you the deduction and explain it.

What can't be cancelled. For hygiene reasons, sealed items such as EMS pads, gel pads and similar skin-contact consumables can't be returned once the seal is broken. This is the only exception we apply, and it comes straight from the Regulations. Unsealed, it's still fully returnable.

If your item is faulty, damaged or not as described

Under the Consumer Rights Act 2015, the goods we sell you must be of satisfactory quality, fit for purpose, and as described.

• Within 30 days of delivery: you have the short-term right to reject. Email us and we'll give you a full refund — including delivery — and we'll cover the cost of the return.
• After 30 days, up to 6 months: we'll repair or replace the item. If that doesn't fix it, you're entitled to a refund, which may be reduced to reflect the use you've had.
• After 6 months, up to 6 years (5 years in Scotland): you may still have a claim, but you may need to show the fault was there from the start.

Photos help enormously and usually mean we can resolve things the same day. Send them to support@gymfindshub.com with your order number.

We will never ask you to pay return postage on a faulty item.

Damaged or missing on arrival

Tell us within 7 days of delivery if your parcel arrives damaged or an item is missing. That deadline is so we can raise it with the carrier while the evidence is fresh — it does not affect your legal rights above, which stand regardless.

Wrong item sent

Our mistake, our cost. We'll arrange the return and get the correct item to you, or refund you in full — your choice.

Orders that haven't shipped yet

If you contact us before your order leaves the supplier warehouse, we can usually cancel it outright and refund you straight away — no return needed. The sooner you email, the more likely this is. See our Shipping Policy for typical dispatch times.

How refunds are paid

Refunds go back to your original payment method. Once we've issued it, most banks take 5–10 working days to show it on your statement. That part is out of our hands, but you'll get an email from us the moment we process it.

Late or missing deliveries

If your order hasn't arrived within 30 days of dispatch, contact us and we'll either replace it or refund you in full. We don't ask you to keep waiting indefinitely.

If we can't agree

Email support@gymfindshub.com first — nearly everything gets sorted there. If you're not satisfied, you can raise the matter with your card issuer or payment provider, or seek free advice from Citizens Advice (citizensadvice.org.uk).

Gymfindshub
66 Paul Street, London, EC2A 4NA, United Kingdom
support@gymfindshub.com

That's our correspondence address — please don't send returns to it. Contact us first and we'll give you the right address for your item.